Legal

Refund and Cancellation Policy

Contents
  1. 01Which variant this policy applies to
  2. 02How paying works on Miss Lucy Pro
  3. 03Refunds on Miss Lucy Pro recharges
  4. 04How to request a refund of a Miss Lucy Pro recharge
  5. 05Documents bought on Miss Lucy Lite
  6. 06Tax invoices
  7. 07Dispute Resolution
  8. 08Contact Us

This refund and cancellation policy outlines how cancellation and refunds work for any recharge purchased on Miss Lucy Pro (miss-lucy.in) and any document bought on Miss Lucy Lite (lite.miss-lucy.in), both owned and operated by Aiverilex Technologies Private Limited under the trade name Miss Lucy.

01Which variant this policy applies to

Miss Lucy is offered in two variants: Miss Lucy Pro — the paid service for legal professionals at miss-lucy.in, where you begin with a free demo and then pay by recharging your balance — and Miss Lucy Lite — a service for the general public at lite.miss-lucy.in, which is free to ask, with finished documents available to buy one at a time.

This policy applies to paid recharges on Miss Lucy Pro and to documents bought on Miss Lucy Lite. Asking questions on Miss Lucy Lite is free and takes no card, so nothing is charged for it and there is nothing to refund. The demo on Miss Lucy Pro is also free and takes no card, so nothing is charged and there is nothing to refund. The sections below relate solely to paid purchases.

02How paying works on Miss Lucy Pro

  1. Miss Lucy Pro is prepaid. You put in any whole amount from ₹500, and that amount becomes your balance to use as you work. Each recharge is a one-off purchase — there is no plan, no billing cycle and no minimum term.

  2. There is no auto-renewal. No payment mandate, no card-on-file, no auto-debit. Nothing is ever charged unless you choose to recharge and pay again.

  3. To stop, you simply do not recharge again. Your balance stays usable until it runs out or until its validity expires, whichever comes first. After that, paid features stop until you choose to recharge.

  4. Tokens are 1:1 with rupees — ₹1 buys 1 token — and GST is included, so the amount you put in is the amount you pay. Tokens stay valid for one year from the date of purchase.

03Refunds on Miss Lucy Pro recharges

  1. If you wish to request a refund, you must do so within 3 days of the recharge payment. Refund requests within this window are eligible for a full refund of that payment.

  2. Refund requests made after 3 days will not be entertained, except in the following circumstances:

    • The Platform was substantially unavailable or non-functional for an extended period while you held a valid balance, due to reasons attributable to us
    • You were charged in error (e.g., duplicate payment, incorrect amount)

  3. Outside the 3-day window, where a refund is approved under paragraph 2 above, it applies only to the unspent balance from that recharge. No refund is issued for tokens already spent.

  4. Where a refund is approved, it is processed via Razorpay at standard speed: the refund will be credited to your original payment method within 5 to 7 business days.

04How to request a refund of a Miss Lucy Pro recharge

To request a refund, send an email to support@miss-lucy.in with:

  • Your registered email address
  • The invoice number (for example, MLY/2627/000001) — you can find it in your Dashboard → Billing & invoices
  • The date and approximate time of the payment
  • The reason for the refund

We aim to respond within 1 working day with confirmation or follow-up questions. Approved refunds are then processed through Razorpay; once initiated, the refund typically reaches your original payment method in 5 to 7 business days.

If you'd like to skip the email composition, the [Need a refund?] link in your dashboard opens a prefilled message.

05Documents bought on Miss Lucy Lite

  1. Asking is free. On Miss Lucy Lite you can ask questions without paying anything. There is no card to add, no balance and no plan.

  2. A document is not refundable. When Miss Lucy Lite has written a finished document for you, such as a notice or a complaint, you can buy that one document. Before you pay, you are shown what it contains and its price. Once you have paid, the payment is not refunded.

  3. A document buys only that document. It does not add credit, tokens or a balance to your account, and it does not start a plan or a renewal.

  4. Changes to a paid document are free. If you ask Miss Lucy Lite to change a document you have bought, the changed version is yours at no further charge. A different document is bought separately.

  5. If you paid and cannot open your document, write to support@miss-lucy.in with the phone number on your account and the date and approximate time of the payment, and we will look into it.

06Tax invoices

Tax invoices are issued automatically for every payment, in compliance with Indian GST rules. To claim input tax credit on Miss Lucy invoices, please ensure your GSTIN is added in your Billing Details before making the payment. GSTINs added after a payment cannot be applied retroactively to that invoice.

07Dispute Resolution

If you are dissatisfied with any charge or have a billing dispute, please contact us at the address below within 30 days of the transaction. We will review and respond to your concern within 7 business days.

08Contact Us

Aiverilex Technologies Private Limited 3rd Floor, Aspire Coworks, 39/7-1, 7th Main Road, Opposite Dr. Ambedkar College Ground, Appanappana Palya, Indiranagar, Bengaluru, Bengaluru Urban, Karnataka - 560038 CIN: U62011KA2026PTC223567 | GSTIN: 29ABGCA0809D1ZZ

Email: support@miss-lucy.in