Refund and Cancellation Policy

This refund and cancellation policy outlines how cancellation and refunds work for any recharge purchased through the Platform (miss-lucy.in), owned and operated by Banyan Tree Teaching Solutions LLP under the trade name Miss Lucy.

Which variant this policy applies to

Miss Lucy is offered in two variants: Miss Lucy Pro — the paid service for legal professionals at miss-lucy.in, where you begin with a free demo and then pay by recharging your balance — and Miss Lucy Lite — a free service for the general public at lite.miss-lucy.in.

This policy applies only to paid recharges on Miss Lucy Pro. Miss Lucy Lite is entirely free: there is no payment or charge of any kind, so there is nothing to cancel and nothing to refund. The demo on Miss Lucy Pro is also free and takes no card, so nothing is charged and there is nothing to refund. The sections below relate solely to paid purchases.

How paying works

  1. Miss Lucy is prepaid. You put in any whole amount from ₹500, and that amount becomes your balance to use as you work. Each recharge is a one-off purchase — there is no plan, no billing cycle and no minimum term.

  2. There is no auto-renewal. No payment mandate, no card-on-file, no auto-debit. Nothing is ever charged unless you choose to recharge and pay again.

  3. To stop, you simply do not recharge again. Your balance stays usable until it runs out or until its validity expires, whichever comes first. After that, paid features stop until you choose to recharge.

  4. Tokens are 1:1 with rupees — ₹1 buys 1 token — and GST is included, so the amount you put in is the amount you pay. Tokens stay valid for one year from the date of purchase.

Refunds

  1. If you wish to request a refund, you must do so within 3 days of the recharge payment. Refund requests within this window are eligible for a full refund of that payment.

  2. Refund requests made after 3 days will not be entertained, except in the following circumstances:

    • The Platform was substantially unavailable or non-functional for an extended period while you held a valid balance, due to reasons attributable to us
    • You were charged in error (e.g., duplicate payment, incorrect amount)

  3. Outside the 3-day window, where a refund is approved under paragraph 2 above, it applies only to the unspent balance from that recharge. No refund is issued for tokens already spent.

  4. Where a refund is approved, it is processed via Razorpay at standard speed: the refund will be credited to your original payment method within 5 to 7 business days.

How to request a refund

To request a refund, send an email to support@miss-lucy.in with:

  • Your registered email address
  • The invoice number (for example, MLY/2627/000001) — you can find it in your Dashboard → Billing & invoices
  • The date and approximate time of the payment
  • The reason for the refund

We aim to respond within 1 working day with confirmation or follow-up questions. Approved refunds are then processed through Razorpay; once initiated, the refund typically reaches your original payment method in 5 to 7 business days.

If you'd like to skip the email composition, the [Need a refund?] link in your dashboard opens a prefilled message.

Tax invoices

Tax invoices are issued automatically for every payment, in compliance with Indian GST rules. To claim input tax credit on Miss Lucy invoices, please ensure your GSTIN is added in your Billing Details before making the payment. GSTINs added after a payment cannot be applied retroactively to that invoice.

Dispute Resolution

If you are dissatisfied with any charge or have a billing dispute, please contact us at the address below within 30 days of the transaction. We will review and respond to your concern within 7 business days.

Contact Us

Banyan Tree Teaching Solutions LLP 4th Floor, 414, R R Realty Building, LBS Road, Bhandup West, Mumbai, Mumbai Suburban, Maharashtra, 400078

Email: support@miss-lucy.in